ORDERS, SHIPPING, RETURNS
& CUSTOM PRODUCTS
Effective September 29, 2026 • Last Updated September 29, 2026
At LCK Creations, we sell both ready-made products and items created specifically for individual customers. Because customized, personalized, and made-to-order products require design time, materials, and production work, different rules may apply depending on what you purchase.
Not Every Order Works The Same Way
LCK Creations orders generally fall into one of three categories:
Products already designed or available for standard purchase through our website.
Products created, printed, personalized, sized, colored, designed, or produced specifically for you.
Downloadable artwork, templates, graphics, printables, or other electronic files.
50% To Start • 50% Before Release
Unless otherwise stated in a quote, invoice, listing, or written agreement, custom orders, large orders, bulk orders, event orders, and other made-to-order projects may require a 50% deposit before work begins.
The remaining balance is due when the project is completed and before the finished order is released to the customer.
LCK Creations may require full payment in advance for smaller custom orders, rush orders, highly specialized products, digital work, or orders requiring significant material costs.
Once Work Starts, Costs Start Too
Customers should contact us as soon as possible if they need to cancel an order.
If cancellation occurs before design work, materials purchasing, customization, or production has begun, LCK Creations may approve a full or partial refund.
Once design work, material purchasing, printing, personalization, setup, preparation, or production has begun, all or part of the deposit may become non-refundable.
Please Look Before We Make It
Some custom orders include a proof or digital preview before production.
Customers are responsible for checking names, spelling, dates, quantities, colors, layout, images, sizes, placement, and other project details.
Once a proof is approved, changes may require additional charges. LCK Creations is generally not responsible for errors that were visible in a proof approved by the customer.
Every Project Is Different
Production time depends on the product, order size, materials, customization, current workload, customer approvals, and product availability.
Estimated completion dates are not guaranteed unless LCK Creations specifically agrees to a deadline in writing.
Tell us your event date before placing the order whenever possible. Weddings, birthdays, business events, parties, team events, holidays, and other deadline-sensitive orders should include the actual date needed.
Need It Fast?
Rush production may be available depending on workload, materials, and project requirements.
Rush orders may include an additional fee and must be approved by LCK Creations before the rush timeline is considered accepted.
Getting Your Order To You
Shipping charges, when applicable, are calculated or communicated before shipment.
Customers are responsible for providing a complete and accurate shipping address.
LCK Creations is not responsible for delivery delays caused by weather, carrier disruptions, incorrect addresses, holidays, or other circumstances outside our control.
Shipping time is separate from production time.
Pickup When It's Ready
Customers will be notified when a local pickup order is ready.
Final payment must be received before or at pickup unless other arrangements have been approved in writing.
Delivery options, delivery fees, meeting locations, or special arrangements may vary depending on the order.
Something Arrive Damaged?
If your order arrives damaged, contact LCK Creations as soon as possible.
Please include:
- Your order number
- Your name
- Photos of the damaged product
- Photos of the shipping box or packaging
- Photos of the shipping label when possible
Do not throw away damaged shipping materials until the issue has been reviewed. The carrier may require photographs or inspection of the original packaging.
If The Carrier Loses It
If tracking shows an unusual delay, missing delivery, or other carrier issue, contact us so we can review the shipment.
Carrier investigations may take time, and replacement or refund decisions may depend on the outcome of the carrier claim.
Standard Products
Eligible ready-made, non-customized merchandise may be returned within 14 days of delivery if the product is:
- Unused
- Unworn
- Unwashed
- Unaltered
- In original condition
- Returned with original packaging when applicable
Customers must contact LCK Creations before sending a return. Unauthorized returns may be refused.
Made For You Means Made For You
Personalized, customized, made-to-order, specially printed, specially sized, or customer-approved products generally cannot be returned simply because the customer changes their mind.
Examples may include:
- Personalized shirts
- Custom signs
- Custom tumblers or cups
- Party favors
- Event products
- Custom stickers
- Custom marketing materials
- Products made with customer names, dates, logos, photos, or artwork
If LCK Creations made a production error or the item materially differs from the approved design, please contact us so we can make it right.
Downloads Are Different
Because digital products can be downloaded, copied, or accessed immediately, digital purchases are generally final once the file has been delivered or accessed, except where required by law.
If a digital file is corrupted, incomplete, incorrect, or inaccessible, contact us and we will work to correct the issue.
If We Messed Up, Tell Us
If you receive the wrong item, wrong quantity, or a product that materially differs from your approved order, contact us promptly.
Depending on the issue, LCK Creations may repair, remake, replace, refund, or otherwise correct the order as appropriate.
Approved Details Matter
Refunds, replacements, or free remakes generally will not be provided for errors caused by information supplied or approved by the customer, including incorrect:
- Names
- Dates
- Spelling
- Sizes
- Colors
- Addresses
- Artwork
- Quantities
Who Pays Return Shipping?
If a return is approved because of customer preference, sizing, or another non-defective issue, the customer may be responsible for return shipping.
If the return is caused by an error made by LCK Creations, we will determine the appropriate return or replacement shipping arrangement.
Approved Refunds
Approved refunds will generally be returned to the original payment method when possible.
Processing time may vary depending on the payment provider or financial institution.
Original shipping charges may be non-refundable unless the refund results from an error made by LCK Creations or applicable law requires otherwise.
Start Here
When contacting us about an order, please include:
- Your name
- Order number
- Product or project name
- A short explanation of the issue
- Photos when relevant
Products sent back without prior approval may be refused or may not qualify for a refund.
Talk To Us
LCK Creations
Email: lckcreations@gmail.com
Phone: (469) 859-8503